Privacy policy
The aim of CommPassion Ltd website is to provide news and information on services relating to communication and emotional intelligence. Your privacy matters to us. This policy sets out how CommPassion Ltd website uses and protects any information that you provide when you use parts of our website.
This policy is effective from 1st May 2024.
Data Handling, Processing and Security
The information collected from you is the personal information you provide for CommPassion Ltd to process your requests and bring you services that may be of interest to you. You can rest assured that all communication between your browser and this website is hosted in a secure UK-based data centre and the software used is kept up-to-date.
Cookies
Like many websites, our site uses cookies. These track use of the site and give you the best user experience. A cookie is a small file, which asks for permission to be placed on your computer hard drive. If you register as a customer the website will remember you the next time you visit. You can turn off cookies and any website tracking within your web browser by going to internet options – privacy. If you do this, you will be unable to place an order or benefit from some of the other features provided by this website. CommPassion website uses cookies to:
• Take and fulfil customer product orders, membership requests, renewals and your updates for events etc.,
• Analyse data about webpage traffic to help us improve the way the site meets your needs. The service we use for this is provided by google analytics. data will be removed from the database at the end of the membership year.
News
You can subscribe to our mailing list to receive our newsletter. It contains news on communication and emotional intelligence and information on events (and occasionally products). You can unsubscribe any time simply by pressing the unsubscribe button in any email. Our mailing list is managed by MailChimp.
Surveys
At times we may send you a survey as a way of us determining how our service is meeting your needs and see if you have suggestions for improvement. Any responses received are used to helps us improve our service.
Links to Third Party Sites
This Privacy Policy applies solely to information collected by this website. CommPassion website contains links to other ‘third party’ websites that we do not control eg Facebook, Twitter, Linkedin. We are not responsible for the privacy practices of these other sites. We advise that, if you follow a link and leave this website, you read the privacy statements of each and every website that collects personally identifiable information.
General
Your information will not be sold, reused, rented or disclosed to any third parties.
You are entitled to see any information held about you and may request any necessary changes to ensure that it is accurate and kept up-to-date.
Your information is retained for a reasonable period or as long as the law requires or permits.
Our site is a general audience site and does not knowingly collect any personal information from children. While our website may be viewed by children, we do not wish to receive data from children. No information should be submitted to, or posted at, our web site by visitors under 18 years of age without the written consent of their parent or guardian.
Breach of privacy
If for any reason you believe that your privacy has been breached through the use of this site, please let us know immediately by email, and we will do our best to promptly determine and correct the problem.
Updates
Do check this policy regularly – we will keep it up to date. If you would like to discuss any privacy information, please email us at info@commpassion.co.uk.
General Complaints Procedure
We strive to provide the best possible service to our customers. If you have a complaint, we encourage you to reach out to us directly.
- How to Submit a Complaint: You can submit your complaint via email at info@commpassion.co.uk. Please provide as much detail as possible about your issue.
- Acknowledgment: We will acknowledge receipt of your complaint within 5 business days.
- Investigation: Our team will investigate your complaint thoroughly and aim to resolve it as quickly as possible.
- Response: You will receive a response regarding the outcome of your complaint within 14 business days.
- Escalation: If you are not satisfied with our response, you may request to escalate the matter to a senior member of our team.
We appreciate your feedback and are committed to improving our services.
